FAQ | 18 On The Hill

Frequently Asked Questions

from our guests

How do we get there?

A flight or self drive

18 On the Hill

We recommend booking a domestic flight from Johannesburg or Cape Town to the nearest airport, HDS (Hoedspruit Eastgate Airport)

and then an airport transfer +/- an hour to the lodge.

You are welcome to book road transfers or helicopter transfers (subject to availability and weather conditions) with us at an additional cost.

If you are arriving via self drive, please let us know and we are happy to provide a location pin, advice on which route to take and directions.

Are you wondering,

Do we have the Big 5?

Yes, we are located within the Balule, a Big 5 Nature Reserve, where the Big 5 and other wildlife roam freely between unfenced borders of neighbouring Greater Kruger reserves and the Kruger National Park.

Do you provide Binocs?

Yes, we do.

Each game vehicle is assigned a pair of binoculars. And we keep a pair available in the main area for guests to use in the lodge. We also sell a range of binoculars in our curio shop if our guests would like to purchase their own.

What should I pack?

Our recommendations

When you're at 18 On The Hill, you're on vacation, you are welcome to dress however you feel comfortable. There is no particular dress code.

You may prefer classic safari-style neutral coloured clothing, but it is not a requirement.

Comfortable clothing
Comfortable walking shoes / closed shoes
Sunglasses
Sunscreen and Insect repellent (although we do provide)
Your own Binoculars if you'd like
Layers
Warm jacket for early morning and evening game drives
Swimwear

During my stay

What is included?

You can check the list of rate inclusions and exclusions on our rates page. Our rack rate is all-inclusive of luxury accommodation, 2 daily guided safaris per night booked, all meals, house beverages and conservation levies.

Which drinks are included?

Soft drinks, coffee & teas, juices, cordials, ice tea, beers, select cocktails or mocktails, wines, gin, vodka, tequila, whiskey, rum, brandy, liquor. Premium alcoholic beverages are excluded.

We're family friendly

Are kids allowed on drives?

We welcome kids of all ages, and allow kids of all ages on game drives – subject to the guide and manager's discretion.

You can find our children policy on our rates page.

Although we are a family lodge, safety is important to us, and all adult guests with young kids are responsible for their children. Our rooms are raised above ground, and we are in a Big 5 area.

How many safaris can I expect?

Morning & Afternoon

We offer two game drives per night booked. For example, during a 3 night stay, guests can expect a total of 6 safaris, including on the afternoon of arrival and morning of departure.

When's is the best time?

Summer vs Winter

The Greater Kruger provides exceptional wildlife viewing throughout the year. Winter (May to September) generally provides excellent game viewing due to sparse vegetation, while summer (October to April) offers lush landscapes, newborn animals, and outstanding birdwatching.

Do the drives go into
the Kruger National Park?

No they do not

Our inclusive safaris are not drives into the Kruger National Park. If guests would like to do a day excursion into the park, it is possible through Phalaborwa or Orpen Gates. However, please note this is an additional cost, and unless you are with us for a long stay we do not recommend it as you miss your safaris here with us.

A Few More

What is the check-in and check-out time?

Check-in is generally 2pm and Check out is generally 10am, however we are flexible according to our guests arrival and departure requirements.

What is the gratuity guideline?

Any amount that our guests would like to give when they check out is greatly appreciated. We have a recommendation that guests are welcome to follow.

How to know how much to tip?

Tipping is entirely at our guests discretion. If you wish to leave a gratuity on checkout, management can provide our recommended guideline for guides, trackers, service, kitchen and lodge staff.